Refund Policy

1. Our Refund Policy

At NextPod, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be considered.

2. General Refund Policy

Due to the nature of our digital service, we generally do not offer refunds for:

• Change of mind or personal preference
• Failure to use the service after purchase
• Misunderstanding of service features or capabilities
• Technical issues on the user's end (device compatibility, internet connection)
• Dissatisfaction without legitimate service failure

3. Eligible Refund Circumstances

Refunds may be considered only in the following circumstances, subject to direct verification:

• Service Failure: Documented and verified complete service outage for extended periods
• Billing Errors: Verified incorrect charges or duplicate payments
• Fraudulent Activity: Confirmed unauthorized transactions on your account
• False Advertising: Verified misrepresentation of service features or capabilities

4. Verification Process

All refund requests must go through our verification process:

1. Initial Request: Submit a detailed refund request with specific reasons
2. Documentation: Provide supporting evidence (screenshots, error logs, etc.)
3. Investigation: Our team will directly verify the reported issue
4. Decision: Refunds are approved only after direct verification of the dispute
5. Processing: Approved refunds are processed within 5-10 business days

5. Refund Request Timeline

Refund requests must be submitted within specific timeframes:

• Billing Issues: Within 30 days of the charge
• Service Failures: Within 14 days of the reported issue
• Fraudulent Activity: Within 60 days of discovery

6. Partial Refunds

In some verified cases, partial refunds may be offered:

• Proportional refunds for extended service outages
• Refunds for unused portions of subscription periods (if applicable)
• Refunds adjusted for services already consumed

7. How to Request a Refund

To request a refund, please:

1. Contact our support team through official channels
2. Provide your account information and transaction details
3. Explain the reason for your refund request in detail
4. Include any supporting documentation or evidence
5. Allow up to 7 business days for initial review

8. Processing and Method

Approved refunds will be processed:

• To the original payment method used for the transaction
• Within 5-10 business days after approval
• You will receive confirmation once the refund is processed
• Bank processing times may vary and are beyond our control

9. Dispute Resolution

If you disagree with our refund decision:

• You may request a review of the decision within 14 days
• Provide additional evidence or clarification if available
• Our management team will conduct a final review
• The final decision will be communicated within 7 business days

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Information

For refund requests or questions about this policy, please contact our support team through our official support channels. We aim to respond to all inquiries within 24-48 hours.